Home Safety

Fire Service Safe & Well checks

Derbyshire Fire & Rescue Services offer Safe & Well checks.  They target areas where there is a higher risk of fire, primarily the more vulnerable groups in the community.

A booklet is available here.

Derby City and South Derbyshire are served by the Derby Office Tel: 01332 777850

You can download and print the Safe and Well Referral Form below.

Warm homes

Derby City

Derby City Council operates the The Healthy Housing Hub.  It works to improve the lives of vulnerable people by reducing the risk of poor health and accidents within the home.

Referrals can be made via online form.

Contact details are:


Phone: 01332 640163

Minicom: 01332 640666

Healthy Housing Hub

Derby City Council

The Council House

Corporation Street



Derbyshire County Council areas

You can refer yourself for warm homes advice using our First Contact scheme or gGet information and advice from housing provider or local district or borough council.

For those with a health condition that is made worse by the cold and who struggle to afford to heat their home, the Healthy Homes Project may be able to help or can direct you to other sources of support on tel: 01629 536919

Find out about eligibility for Cold Weather payments or a Winter Fuel payment by clicking the links.

Handyperson Service

Derby City

Derby City Council Handyperson Service helps older people to deal with those small jobs around the house which are often too small for a contractor to complete. To use the service the person needs to be:

  • living in Derby
  • aged 75 and over
  • or aged 60 and over and getting income-related benefits (like Council Tax Benefit) or health-related benefits (like Attendance Allowance).

Contact details are:


Phone: 01332 640134

Minicom: 01332 640666

Derbyshire County Council areas

The Derbyshire Handy Van Service provides practical support to help older and vulnerable people to live independently in their own homes.

You can phone tel: 01629 533190 and ask for a free visit to your home by the service for the following:

  • home fire safety checks
  • smoke alarms provision and installation
  • energy efficiency advice
  • falls prevention advice
  • installation of key safes
  • practical DIY tasks, for example:
    • changing light bulbs
    • securing carpets and rugs
    • removing and hanging curtains
    • path and door access clearance
    • other tasks, as appropriate.


Personal safety

Carelink  / Lifeline / Telecare

Personal Alarms give family and friends peace of mind and independence to the user.

When the button on the pendant is pressed, it connects 24 hours a day to dedicated call centre. So if there is an accident or a fall, the person can get help quickly.

The alarm works in the home or in the garden so the user can move around freely safe in the knowledge that help is at hand. The light weight alarm pendant can be worn either around the neck or as a wrist band.

Contacts within the different areas are provided below.

Amber Valley:

Through their Lifeline and Carelink Service, Futures Housing Group provide and monitor alarms for elderly and vulnerable citizens. Their website provides further information about support services offered.

Derby City

Derby Carelink is the emergency monitoring service.  Complete contact form if you would like more information or you can complete the referral form if you would like to apply for the service.

South Derbyshire:

South Derbyshire District Council
Telecare Solutions Officer
1st Floor, Oaklands Village
Hall Farm Road
DE11 8ND

Tel: 01283 225810

Online: contact form

email: tina.ireland@south-derbys.gov.uk

Twitter: www.twitter.com/SDTelecare

There are also a range of other suppliers including:



Sharing personal data in an emergency

Lions Message in a Bottle – keep personal and medical information in a recognisable bottle placed in the fridge. Emergency responders know to look for a bottle if they see the message in a bottle sticker in your/the person you care for’s house. You can get bottle from GP surgeries, health centres or pharmacies.

In Case of an Emergency (ICE) Card – save medical information and emergency contact on a wallet card, bracelet and/or mobile phone so it can be accessed by first responders in an emergency.

The Herbert Protocol – The Herbert Protocol is a national scheme being introduced by Derbyshire Constabulary and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing. Carers, family members and friends or professionals can complete the Herbert protocol form in advance so relevant information about the person is ready prepared and easily accessible in case of an emergency.

Green Bag Scheme – save all prescribed medications in one green bag so it is all together and ready to go in case of an emergency such as an unplanned hospital admission.

RightCare Plan – Derbyshire Health United’s scheme enabling people with complex health needs and those nearing end of life to access seamless care out of hours.

Police Care Card – Derbyshire Police have set up a new system and telephone number for people who have difficulty using the phone, have limited verbal communication, low levels of confidence or difficulty holding the handset for a long time.

All links courtesy of Carers in Derbyshire

Home & Personal security

Community Policing

Composition of Derbyshire  Safer Neighbourhood teams serving Southern Derbyshire CCG areas is as follows;

Non-emergency number: 101

Non-emergency email: Online contact form

Derbyshire Victim Support

Local CORE (COpe and REcover) victim care team in Derbyshire available on 0800 612 6505.  This helpline is open Monday to Friday 8am-8pm and Saturdays 9am-5pm.

Support outside of open hours, call our Supportline for free on 08 08 16 89 111.

Alternatively, visit the CORE Victim Services website.

Victim Support runs a Pride Alarms service in South Derbyshire. The project provides alarms for victims of crime who are elderly or vulnerable, supported by their neighbours and the local community. For further information about this project, contact us on 0300 303 1967 or email julie.ratcliffe@victimsupport.org.uk.

Safeguarding / Elderly Abuse

How to report adult abuse

The Derbyshire Safeguarding Adult Board is an multi-agency forum to provide strategic leadership in preventing, detecting and safeguarding adults from abusive behaviour.

If you are worried about a vulnerable person being abused or neglected by other people, please say something.

Call one of the numbers below:

Derby City:

You should contact Derby City Council Adult Social Services on 01332 640777 during office hours.

Outside of these hours you can contact Careline, Derby’s out of hours emergency social care service, on 01332 711250.


  • Safer Derbyshire (non emergency) 01629 533190 open 24 hours a day, 7 days a week to safeguard vulnerable adults.


  • Your local police (non emergency) 101
  • Police (in an emergency) 999


The Silver Line is the only free, 24 hour, confidential helpline providing information, friendship and advice to older people.  The helpline number is open every day of the year:

From a landline on: 0800 4 70 80 90

From a mobile: 0300 4 70 80 90