Home Safety

Fire Service Safe & Well checks

To book your free home fire safety visit, please call 01743 260 260 or for further advice and assistance contact the Fire Prevention Team. https://www.shropshirefire.gov.uk/free-home-fire-safety-visit

Warm homes & repairs

Mears, Shropshire Home Services is a locally based home improvement agency, working in partnership with Shropshire Council.

The ‘Safe at Home’ scheme offers a free survey of privately-owned properties to check out any hidden dangers and keep occupants safe from trips or falls, safe from burglary, from fire, keep warm and comfortable and help to maintain homes.

Shropshire Home Services can also help with repairs, improvements or adaptations, particularly for those who are older and/or disabled, enabling them to ‘stay put’ in the community in comfort and safety. It offers confidential advice, support and assistance.

The service is NOT available to housing association or council tenants.

Mears, Shropshire Home Services provides a small repairs service that can help carry out small routine jobs that individuals may be unable to do themselves.   There is a charge of £15 per hour plus VAT for labour.   Individuals will also have to pay the cost of materials (inclusive of VAT) required to carry out the work.

Contact details: 

01743 344632 Mears Homes Services

01743 458347 Handyperson Service

Email community.services@shropshire.gov.uk

Website Mears Shropshire Homes Services

Find out about eligibility for Cold Weather payments or a Winter Fuel payment by clicking the links.

Personal safety

Care Call / Lifeline

Personal Alarms give family and friends peace of mind and independence to the user.

When the button on the pendant is pressed, it connects 24 hours a day to dedicated call centre. So if there is an accident or a fall, the person can get help quickly.

The alarm works in the home or in the garden so the user can move around freely safe in the knowledge that help is at hand. The light weight alarm pendant can be worn either around the neck or as a wrist band.

There are a range of suppliers including:



Personal data – LIONS message in a bottle

Message in a Bottle is a potentially life-saving scheme. It is a simple idea that encourages people to keep their basic personal and medical details in a common place where they can easily be found in an emergency. It is a national scheme but depends on local funding and involvement of local clubs.

This scheme appears to run at:

Bridgnorth info@bridgnorthlions.org.uk or call 0845 833 8552

Newport  johnslynn147@virginmedia.com (Secretary)

Home & Personal security

Community Policing

Composition of  Telford Safer Neighbourhood teams are as follows:

Non-emergency number: 101

Non-emergency email: contactus@westmercia.police.uk

West Mercia Victim Support

Those affected by crime should  call the local victim care team in West Mercia on 01905 726 885

Lines are open 8am-8pm Monday to Friday, and 9am-5pm on Saturdays.

Support outside of these opening hours is available through Supportline on 08 08 16 89 111 (free call) or request support via the website.


Safeguarding / Elderly Abuse

How to report adult abuse

If you are worried about a vulnerable person being abused or neglected by other people, please say something.

You can report online here

Alternatively you can contact by post or in person:
Shropshire Council
Community Services
Abbey Forgate
Shrewsbury SY2 6ND

Email: firstpointofcontact@shropshire.gov.uk 


  • Shropshire First Point of Contact: 0345 678 9021 (during office hours)  
  • Emergency Social Work Duty Team: 0345 678 9040 (out of office hours)
  • Your local police (non emergency) 101
  • Police (in an emergency) 999

Further information: Adult protection in Shropshire



The Silver Line is the only free, 24 hour, confidential helpline providing information, friendship and advice to older people.  The helpline number is open every day of the year:

From a landline on: 0800 4 70 80 90

From a mobile: 0300 4 70 80 90